At The Glora by Archana , we take pride in delivering handcrafted, made-to-order candles using 100% natural wax and fragrances. Due to the nature of our products, we have a limited return and refund policy, as detailed below.
1. Returns & Exchanges
Returns or exchanges are accepted only if an incorrect product is delivered (wrong item, scent, or size).
To be eligible for a return or replacement:
- The request must be raised within 48 hours of delivery
- The product must be unused, unburned, and in original packaging
- Proof of purchase and clear images/videos of the received item must be provided
Requests that do not meet the above conditions will not be accepted.
2. Non-Returnable & Non-Refundable Items
The following cases are not eligible for return, exchange, or refund:
- Change of mind or personal preference
- Dissatisfaction with fragrance or appearance
- Minor variations in color, texture, or finish due to handmade nature
- Damage after delivery
- Products that have been used, burned, or tampered with
- Delays caused by courier or logistics partners
For hygiene, safety, and quality reasons, all candles are non-returnable once delivered, except in the case of an incorrect item being shipped.
3. Refunds (If Applicable)
- Once the return request is reviewed and approved, a replacement or refund will be initiated at our discretion.
- Refunds (if approved) will be processed to the original payment method used at checkout.
- Refunds will be credited within 7–10 business days, depending on the bank or payment provider.
4. Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellation is not permitted.
- To request cancellation, please contact us immediately after placing the order.
5. Shipping & Handling
- In case of an approved return due to an incorrect item, return instructions will be shared with the customer.
- Products must be securely packed to avoid damage during transit.
- We are not responsible for damage occurring during return shipping if packing guidelines are not followed.
6. Contact Information
For all return, refund, or cancellation queries, please contact:
📧 Email: support@theglora.in
📞 Phone / WhatsApp: +91-85955041089
🕒 Support Hours: Mon-Fri 9:00AM – 6:00PM
7. Legal Disclaimer
By placing an order on our website, you agree to this Refund & Return Policy.
All disputes, if any, shall be subject to the jurisdiction of courts in Delhi, India.